Engineers, not salespeople.
We founded Peer 2 Peer IT because we were tired of seeing Sydney business owners being sold "Gold Packages" they didn't need. We believe in transparency, code, and caffeine.
01Story
Built by an engineer who was tired of the script.
We started Peer 2 Peer IT because we believed Sydney businesses deserved better from their IT provider. Back in 2006, our founder began working in IT support and quickly saw the same pattern everywhere: providers overselling enterprise solutions to small businesses, burying fees in fine print, and hiding behind jargon so clients could never challenge the invoice.
After 20+ years working across helpdesks, enterprise infrastructure, and managed services, the frustration reached a tipping point. In 2015, Peer 2 Peer IT was born, a one-person operation built on a simple promise: recommend only what the client actually needs, explain everything in plain English, and never charge a hidden fee.
What started as a solo operation has grown into a team of engineers serving SMEs across Sydney. We still follow the same principles that started the business. Every service agreement we sign is transparent. Every recommendation is right-sized. And if we cannot explain the problem in plain English, we have not understood it well enough ourselves.
02Source code
Operating principles, hard-coded.
Not corporate values on a poster. The actual rules baked into every service agreement we sign.
No-jargon policy
If we cannot explain the problem in plain English, we have not understood it well enough ourselves.
Zero-trust architecture
We do not hope you are secure. We verify every request, every user, every time.
Right-sized solutions
We will never sell you an enterprise license when a business license gets the job done.
const P2PMission = {
focus: 'client success',
hidden_fees: false,
support_tier: 'proactive',
solveProblem(issue) {
if (issue.isUrgent) {
return '90min on-site response';
}
return 'fix before it breaks';
},
};
// deploying trust to production
console.log('ready to serve.');Years active
11+
Tickets resolved
45k+
Client uptime
99.9%
Projects delivered
350+
03How we work
Three steps. No surprises.
Every engagement follows the same proven process.
We Listen
Discovery & Audit
We start every engagement with a full IT audit — network topology, device inventory, software licensing, and security posture. Using tools like Microsoft Entra ID and Intune, we map your entire environment before making a single change. You get the audit report whether you sign up or not.
We Fix
Onboarding & Stabilisation
In the first 30 days, we deploy monitoring agents, establish your dedicated support portal, and remediate every critical issue on the audit report. Your team gets a single number to call with a 90-minute on-site SLA for critical issues in Sydney metro.
We Protect
Proactive Management
Ongoing patch management, SentinelOne endpoint protection, and 24/7 monitoring. Every quarter, you get a business review with plain-English reporting on uptime, ticket trends, and upcoming risks. We keep you ahead of problems, not chasing them.
Certifications and partnerships
Tools we're trained on.
Active partnerships with leading technology vendors. Enterprise-grade tools, priority support channels, current security intelligence.
Cloud infrastructure, Microsoft 365 administration, Azure Active Directory, and Intune device management.
AI-powered endpoint detection and response (EDR), providing autonomous threat prevention across all client devices.
Google Workspace administration and hybrid cloud solutions for businesses running multi-cloud environments.
Enterprise-grade firewall and network security, including SD-WAN and secure access for multi-site businesses.
Business communications platform with VoIP, video conferencing, and live chat, replacing costly legacy phone systems.
Apple device management for businesses running Mac, iPad, and iPhone fleets with automated deployment and security policies.
04FAQ
Common questions
Peer 2 Peer IT was founded in 2015 with a mission to provide honest, jargon-free IT support to Sydney businesses. Our founder brings 20+ years of experience in the IT industry, having worked with organisations of all sizes across multiple sectors.